Refund policy

Return & Refund Policy

Last updated: June 8, 2026

Eligibility for Returns

To be eligible for a return, your item must be in its original condition and you must meet the following conditions:

Item is returned within 30 days of delivery
Item is unworn and unused
Item is in its original packaging with all tags attached
Item is not a final sale or clearance item

How to Request a Return

To initiate a return, please contact our support team via email at support@havrion.shop. We will respond to your inquiry within 1-2 business days with further instructions. Please provide your order number, reason for return, and any other relevant details to expedite the process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you have done this and still have not received your refund, please contact us at support@havrion.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact our support team and we will provide a replacement or refund, depending on the situation.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your return tracking number, as we cannot be responsible for lost or undelivered returns.